FAQs

For you to ask, For us to help

What is the average turn around time to build a kit?

All turnaround times are dependent on the exact drum set and specs that you are ordering. Please email for questions.

How do I place an order?

To place an order you simply fill out the order form on our website or give us a call and we can get you a quote. Please use the following forms based on which type of drums you would like to order:

Custom Drum Kits

Custom Snares

Vintage Series Drum Kit

Vintage Series Snare Drum

How much is shipping and handling?

Standard shipping and handling costs for a drum kit is $175 and $35 for a snare. This includes all the packing supplies and insurance on ground shipping. For all overseas orders, please email us with your address for a accurate shipping quote. These shipping costs do not include any additional fees such as import fees or other extra charges. Customers will also be supplied with a tracking code upon shipping.

What types of payments are accepted?

Yes, we accept Major Credit Cards, Checks, or Paypal.

Can we pay 50% down and 50% when the kit is done?

Yes, you can pay half down up front and half later on. However, total funds must be received no later than 45 days after the first payment.

Do your drums include a warranty?

Yes, all of our custom made drums are covered by a standard warranty covering manufactures defects only. Our warranty does not cover general wear and tear.

What is your return policy?

Due to the fact that all of our drums are custom made for each customer, there are no returns on drum orders. All of our sales are final.

How do endorsements work with your company?

Due to the fact that every artist is different and has different needs, we choose not to use a set structure when providing our artists with endorsements including percentage discounts and pricing schemes. We try to treat all of our artists fairly and not pick favorites, that is why we work with everyone on a personal level and try to fulfill all of our artists individual needs. For more information on endorsements, you may fill out the Endorsement Request Form.

What kind of shells do you use?

We are transitioning into producing our very own ply drum shells in house. At this time we can produce 12", 14", and 16" shells. All other shells at this time will be Keller vss maple shells. Please email us with any questions regarding specific types of woods and ply layups that are available.